Refund and Returns Policy

Effective Date: December 26, 2024

At Pipi Baby Gear, customer satisfaction is our priority. This Refund and Returns Policy explains our procedures for handling returns, exchanges, and refunds for purchases made through our website (https://pipibabygear.com). By making a purchase, you agree to the terms outlined here.

1. Eligibility for Returns We accept returns under the following conditions:

1.1 Time Frame:

  • Returns must be initiated within 30 days of receiving your order.

1.2 Condition of Items:

  • Items must be unused, in original packaging, and in resalable condition.

  • Certain items, such as personalized or clearance items, are non-returnable unless defective.

2. Return Process 2.1 Contact Us:

2.2 Approval:

  • Our customer service team will review your request and provide instructions.

2.3 Shipping:

  • You are responsible for return shipping costs, except for defective or incorrect items. We recommend using a trackable shipping service.

3. Refunds 3.1 Eligibility:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3.2 Processing:

  • Approved refunds will be processed to your original payment method within 7-10 business days.

4. Exchanges We offer exchanges for defective or damaged items. Contact us at info@pipibabygear.com with details and photos of the defect. Exchanges are subject to availability.

5. Non-Returnable Items The following items are not eligible for return or refund:

  • Gift cards.

  • Downloadable software products.

  • Items purchased on final sale.

6. Damaged or Defective Items If you receive a damaged or defective item, notify us within 7 days of delivery. Provide photos and a description of the issue for prompt resolution.

7. Cancellation Policy Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already shipped.

8. Contact Us For questions or concerns about this Refund and Returns Policy, please contact us:

  • Address: 4557 Smith Road, Gainesville, Georgia, United States

  • Phone: 770-900-2685

  • Email: info@pipibabygear.com